Return & Exchange
For a full refund, a return request must be made within 24 hours of receipt. Any requests made after 24 hours will allow for exchange only and must be made within 7 days of reciept. We reserve the right to refuse a return or exchange if the item received is determined to be damaged or unsalable. All pieces will be subject to a quality control inspection and the original packaging must be intact.
Please note: all international orders are final sale.
If you wish to make a return, please email email@example.com and title the subject of your email “return”, followed by the order number. We will provide a prepaid shipping label and will assist in arranging pick up for all returns. Once the return is inspected, the customer will receive a full refund to the original form of payment less the return shipping fees.
If you wish to make an exchange , please email firstname.lastname@example.org and title the subject of your email “exchange”, followed by the order number. We are pleased to assist you with your exchange or offer you store credit. We will provide a prepaid shipping label and will assist in arranging pick up for all exchange pieces.
If you purchased a piece from an outside retailer and would like to initiate an exchange, please contact the retailer directly as we are only able to assist with orders placed directly on sanazdoost.com
We are here to answer any question you may have, please email us at email@example.com
If you want to buy a ring and are not sure about the sizing please check out our sizing guide page here.
Damaged or defective items
If you receive a defective or damaged item, please contact us immediately at firstname.lastname@example.org In the case of damage incurred during shipment, we must be notified within 48 hours of delivery in order to initiate the return process. If your purchase becomes faulty at a later date, please email email@example.com for review, including your order number and purchase date, a detailed description of the damage, and photos of the item.